Muddleheaded client concept: Is the client sacred? The enterprise exists because of the client, grow because of the client, want so firm the value concept that establishs service client, it is with the client this. But, when expressing this kind of concept, we make via regular meeting muddleheaded. Among them of concept of a most kind of muddleheaded client stating means is " the client is sacred " . As the concept, this kind states the encouragement that can give service personnel to go up with a kind of psychosis really, but what cannot go up with behavior method to service personnel is how-to, service personnel faces such concept, be just like to did not do this year's graduates that good profession career plans, farmland prepare full records, do not know what to should do however, time is long, the stimulant action on this kind of spirit also disappeared, so this word also became an empty talk.
The client is sacred, implication is to resemble treating god to serve a customer euqally, but for Christian to disbelief person, they do not know how to treat god, did not pass such personal experience. Consequently such concept can make not know what to do of personnel of a lot of services. And if say " the client is parents " , everybody has father and mother, clear how should serve father and mother, know to want to respect to parents, genuine to parents, show loving care for to parents... so also know to treat a client to also want respect, genuine, care.
Company culture is like air in enterprise of same consist in, as a kind of atmosphere, company culture looks be like aeriform, pervade an industry however among each production, detail that manage and administers, it is not administrative method, form the concept that manages a method however; Not be behavior activity, produce the account of behavior activity however; Not be human relation, however the philosophy of life that human relation reflects; Not be working status, however the to the job feeling that institute of this kind of state contains; Not be attitude of attending to guests, the mental state that reflects in attitude of attending to guests however. Anyhow, company culture although flush at all business activities besides, permeate again however at the enterprise in all activities, all behavior of employee can find standard and way here, if want company culture to be able to affect person, incentive person truly, need abstraction, Baconian, comb, engraft in the heart of everybody, inside melt into the behavior of every employee, let it namely aeriform existence, corporeal perception. If want to achieve final result, company culture should have practical direct effect in first abstraction phase. "The client is sacred " the concept that this word does not have practical direct effect one sentence namely to the employee of disbelief christian at least. And be in China, the person of devotional christian is really finite.
Ask reference to come from Ren Dafang to seek advice from the service concept of the company slightly:
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