IT of client service need will support safety to upgrade, business flow is optimized and improve employee efficiency, these will be leaders of commercial science and technology the key of the near future works. We still predict, the requirement that runs software to client relation also very will driving.
" news weekly " an investigation that English edition studies to the beginning of the year undertakes this year shows, the leader of commercial science and technology that has more than 4/5 thinks, provide more excellent service for the client, the professional work that will be IT branch key is first sexual task. No matter enterprise dimensions how, use IT to promote improvement the client serves quality, it is the common cause of these enterprises. We are in charge of IT budget technological process to 300 or purchased responsible administrator to undertake investigating, the foundation of the progression of preferential sex sort of working job is to be based on them to be in IT project and the devoted circumstance that plan a respect. Findings shows, have 3/4 years of income little the medium-sized company of the company at 100 million dollars, 84 ％ and the enterprise that 76 ％ income are achieved or exceed billion dollar are having collective hope, they think, the key support IT comes this year the support, CRM flow that carry out and increases an enterprise to have.
Expend firm of survey of Rhys spy market (Forrester Research) forecast, the American company of 21 ％ can buy CRM software before the end of the year. But IT employee not apt uses these new software systems to raise a client to serve quality. Below the circumstance that in identity information theft emerges in endlessly, allow join and applied CRM system, will be very sensitive topic. To provide a service better, at the same time information of good client of can cogent protection, IT agency needs to be different partner and the data that entrust an orgnaization to improve CRM to receive a standard. To use sale opportunity better, IT personnel may accomplish surveillant and online discharge even, offer real time to reply automatically, and the surveillance that has an activity many a little bit to the online case that having.
IT personnel also must ready-made, face a few potential problems, how will CRM and old the system undertakes compositive; The data source that how disperses so in conformity while, assure to optimize systematic performance; And how will company and be in the branch of each district and scattered domestic office to have link dispersedly.
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The investigation of leader of science and technology.
Relevant investigation
The main business in your IT branch is first in sexual task, whether to also meet increase with the client in coordination is ability added inside?
The enterprise asks IT branch develops such software tool, allow enterprise and client to exchange information morely. " news weekly " in 300 companies that English edition studies to the ministry is investigated, the small company of 73 ％ , medium-sized company of 68 ％ and the big company of 59 ％ think, in their enterprise, preferential sex task includes the pivotal business of IT really increase with the client in coordination ability.
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