Entertain a guest----This that serves enterprise get the upper hand of is in " first entrepreneur forum " in lecture, always hill gentleman introduced him do poineering work brief history the road that reachs management success:
27 years Mr Qian Yongshan contacted hairdressing to beautify hair course of study, although he is right in those days,beautify hair hairdressing course of study utterly ignorant, it is a layman, but the experience that do management with him for years, beautify hair in the first after inn holds water, the management tenet that makes clear with all the time serves as a basic principle. This principle is not propagandist technology, publicize however how to entertain a guest. Beautifying hair because of hairdressing is a service industry, answer in management in principle so how does side overweight serve, how to entertain a guest -- this is always hill gentleman from a when till today only abides by 27 years ago basic principle.
Guide as China market economy principle reachs the influence of the world, as a service industry, especially hairdressing beauty releases course of study, its final principle, also be the basiccest principle, it is a client the first, the client is consummate. Go up in this principle foundation only, ability provides the service of best fine, top level for the client, ability from due pay gets over there the client.
Operation technology and entertain a guest skill is likewise fundamental
No matter the enterprise of what sort, must have a blue print, a specific target. Always hill gentleman asks oneself employee, oneself operation technology and entertain a guest the around tire that skill should resemble a car is same, lacked, the car won't walk, accordingly this different is very important.
As beautify hair hairdressing hall will tell, mention entertain a guest skill, above all a bit the most important, want a smile to serve namely, this is the mainest demand. And do not ask employee is to be on which contest on the technology had won what large award, however his service makes a client satisfactory, make a client glad, can become the lifelong customer in inn. Such technology is always of seek of hill gentleman place, also be the mainest to his employee demand.
At present always hill gentleman already owned store of 22 5 brands, chain, the service project that place of these 5 brands emphasizes particularly on is different, but store of these 22 chain has an unified level -- that is after service assures permanent and effective. That is to say, an any clients that come in inn, want to have dissatisfactory place only, henceforth all nap are free, and till the client is satisfactory till. And the customer that wins with this kind of considerate service, his meeting is convinced by the good service of this inn, the meeting after this client is satisfactory goes be in inn the Wei that make a surname, no matter more or less investment buys what do not come,the conduct propaganda of this kind of public praise is operator, also be to manage in the center the most important. Because this is told to the boss, the happy ability that wins a customer is storefront those who live assure!
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